Xerox worldwide market leader in managed print services for fourth consecutive year

Quocirca report names Xerox worldwide market leader in managed print services for fourth consecutive year

Press release issued by Communikay
Johannesburg, 28 May 2013

Xerox earned the top position in worldwide managed print services (MPS) for the fourth consecutive year, according to a new report by analyst research group, Quocirca. The report cites Xerox’s lead due to continued expansion and investment in its MPS platform and the unrivalled geographical depth, breadth and consistency of its offering in an increasingly competitive marketplace.

“Xerox excels in its broad coverage of enterprise offerings across office, mobile, production and offsite commercial environments,” said Louella Fernandes, principal analyst, Quocirca. “Xerox continues to make differentiating investments for the marketplace with new assessment and reporting tools that provide customers with predictive analytics to simplify their print environments, and use the data to further cost savings and productivity benefits.”

The report, which provides an independent evaluation of providers, shows a mature market with three quarters of very large enterprises (more than 10 000 employees) and 41% of mid-market organisations with MPS in place for more than three years. Recognising that many organisations are now entering their second or even third MPS contracts and looking to co-innovate with a provider, the report acknowledges Xerox’s strong heritage in MPS and commends its ability to adapt and extend offerings to address the changing needs of its customers.

“Xerox continues to expand the value of MPS by bringing customers new services and solutions for accessing data and content,” said Mike Feldman, senior vice-president, Xerox Global Document Outsourcing and Managed Print Services. “We’re setting the bar higher by taking what we learn from the print environment and building it into content management and business process automation strategies – so customers also benefit from ways to work smarter and speed time to revenue.”

As the worldwide market leader in MPS, Xerox is working with businesses of all sizes to simplify the way work gets done – so employees spend less time managing documents, and more time focused on their core business. Xerox integrates MPS into the IT infrastructure to help intelligently organise information – from both paper and electronic sources.

In addition to the Quocirca recognition, Xerox earned the top spot in all major analyst reports published on MPS in 2012, including being named worldwide market share leader [1] and positioned by Gartner in the Leaders' Quadrant in the 2011 Magic Quadrant for Managed Print Services Worldwide [2], and recognised as a leader in IDC’s Managed Print Services and Basic Print Services 2012-2015 Forecast and Analysis report [3] and 2011 MPS MarketScape report [4]. Additionally, Xerox was positioned as a leader in The Forrester Wave TM MPS 2012 report [5].